At plusace, your privacy is not an afterthought — it is built into how we operate. This Privacy Policy explains exactly what personal information we collect from Filipino members, why we collect it, how we use it, and the steps we take to keep it secure. Reading this page helps you stay informed and in control of your own data every time you use our platform.
When you register for a plusace account, we collect the personal details you provide directly — including your full name, date of birth, email address, mobile number, and your preferred payment method details for processing deposits and withdrawals in Philippine pesos. We also collect information generated by your activity on the platform, such as your login timestamps, the games or betting markets you access, your transaction history, and your device and browser information. This usage data helps us understand how Filipino members interact with the platform so we can improve performance, personalise your experience, and detect any unusual activity that may indicate a security concern. If you contact our support team, we will also retain records of that communication to help us resolve your query and improve our service quality over time. We do not collect sensitive personal information such as government-issued ID numbers unless it is specifically required for identity verification under applicable Philippine regulations, and in those cases we will always inform you clearly before collecting such data.
The primary reason we collect your personal information is to operate your plusace account safely and effectively — this includes processing your registrations, verifying your identity, handling your deposits and withdrawals in PHP, and delivering the sports betting, slot game, and casino-style entertainment services you signed up for. We also use your data to send you important account notifications, such as transaction confirmations, security alerts, and updates to our platform policies — these communications are essential to your membership and cannot be opted out of entirely. Where you have given us permission, we may also use your contact details to let you know about relevant promotions, VIP tier updates, or new features that may interest you as a Filipino member; you can withdraw this permission at any time by contacting our support team. Your data is used internally for fraud prevention, responsible gaming monitoring, and regulatory compliance — we analyse patterns of play and account behaviour to identify members who may need support or whose accounts may have been compromised. We do not sell, rent, or trade your personal information to third-party marketing companies under any circumstances, and we never use your data for purposes that are unrelated to the operation of the plusace platform.
plusace shares your personal data only with trusted third parties who are directly involved in delivering our services — for example, payment processors who handle your PHP transactions, identity verification providers who confirm your account details, and technology partners who support the secure operation of our platform infrastructure. All third parties we work with are contractually required to handle your data in accordance with applicable data protection standards and are prohibited from using your information for any purpose other than the specific service they provide to us. We may also be required to disclose your personal information to Philippine regulatory authorities, law enforcement agencies, or other government bodies if we receive a lawful request or if disclosure is necessary to comply with our legal obligations. In the event that plusace undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity — but only under the condition that the same level of privacy protection is maintained. We will never share your data with any organisation that we have not vetted, and we will always prioritise the privacy and security of every Filipino member on our platform.
We retain your personal information for as long as your plusace account remains active and for a reasonable period afterwards, in line with our legal and regulatory obligations under Philippine law. Transaction records and account history are typically retained for a minimum of five years to satisfy anti-money laundering and financial reporting requirements that apply to online entertainment platforms operating in the Philippines. All personal data held by plusace is stored on secure servers that use industry-standard encryption, access controls, and regular security audits to prevent unauthorised access, loss, or disclosure. When data is no longer required for any lawful purpose, we securely delete or anonymise it so that it can no longer be linked back to you as an individual. If you close your account, we will begin the process of removing your personal data from our active systems, though some information may be retained in archived form for the legally required retention period before it is permanently deleted.
As a member of plusace and a resident of the Philippines, you have the right to request access to the personal information we hold about you at any time — simply contact our support team and we will provide you with a summary of your data within a reasonable timeframe. You also have the right to request corrections to any inaccurate or outdated information in your account, and we will update our records promptly upon verification of your identity. If you believe that we are processing your personal data in a way that is not justified or proportionate, you have the right to object to that processing and we will review your concern carefully. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligations that require us to retain certain records. To exercise any of these rights, please reach out to our support team at [email protected] — we are committed to responding to all data-related requests in a timely and transparent manner, and we will never penalise you for exercising your privacy rights.
Yes — like most modern online platforms, plusace uses cookies and similar tracking technologies to make our website and mobile experience work properly and to improve the quality of our service for Filipino members. Essential cookies are required for core functions such as keeping you logged in, remembering your preferences, and ensuring that transactions are processed securely; these cannot be disabled without affecting your ability to use the platform. We also use analytical cookies to understand how members navigate the platform, which pages are most visited, and where technical issues may be occurring — this data is aggregated and anonymised so it cannot be used to identify you personally. You can manage your cookie preferences through your browser settings at any time, though disabling non-essential cookies may affect certain features of the platform. We do not use cookies to serve third-party advertising, and we do not allow external advertising networks to place tracking cookies on our platform without your explicit consent.
We may update this Privacy Policy from time to time to reflect changes in our platform, our data practices, or applicable Philippine laws and regulations. When we make material changes, we will notify you through a prominent notice on the plusace platform or via the email address associated with your account, giving you a clear opportunity to review the updated policy before it takes effect. The date at the bottom of this page will always reflect when the policy was last reviewed, so you can quickly check whether anything has changed since you last read it. We encourage all members to review this page periodically — staying informed about how your data is handled is an important part of being a responsible and empowered member of the plusace community. If you continue to use the platform after a policy update has been communicated, your continued use will be taken as acceptance of the revised terms; if you do not agree, please contact our support team to discuss your options before the changes take effect.
Last reviewed: 2025. Questions about this policy? Visit our FAQ page or contact us at [email protected].
Now that you know how plusace protects your personal information, you can enjoy sports betting, slot games, and VIP rewards with full confidence. Join thousands of Filipino members who trust plusace for a secure and exciting online entertainment experience.